Top 5 Issue Tracking Systems

The first rule of release of a software product is a correct choice of the solution on the organization and the control of working process. Now on the market there is a huge number of solutions for project management. In this article the I assembled the top 5 issue tracking systems.

• Jira
• Axosoft
• Redmine
• Targetprocess
• Fibery

Jira is one of the leading products for controlling Agile processes in software development. Essentially Jira is designed for developers, but over time the application has become easy to use for different types of teams.

Here are a few examples of use that are most commonly found in teams and companies:

• Software development: Developers use Jira to manage their projects using Scrum or Kanban boards
• Marketing: Marketers use Jira for product launches and events
• HR: HR streamline recruitment and registration processes for new employees, creating individual workflows with Jira

Pros:

• Built Agile and Scrum processes

Jira’s software is primarily focused on Agile management, offering features that are designed with Scrum and Kanban methodologies.

• Bug Tracking

A bug or problem tracking tool such as Jira gives your team an overview of all the elements in your backlog, including bugs and project tasks.

• Highly customize

Whether it’s project management software, bug tracking or task management, Jira can be customized to meet any requirements. You can customize workflows, reports, Scrum boards and more.

Cons:

• Updates to Jira are frequently a cause for confusion because they change the graphical interface with each release
• To use some features, you must buy new tools
• No free client applications

Pricing and Plans

• Free plan:

Simple management system Agile, designed for 10 team members.

• Standard plan ($7/user/month):

Here you get all the features of Agile Project Planning as well as a 250 GB cloud storage that can be shared by up to 5000 users.

• Premium Plan ($14/user/month):

The Jira Premium Plan gives you access to all features and unlimited storage for up to 5000 users.

Axosoft is a tool in the Agile Project Management category of a tech stack.

The main features include:

• project monitoring
• bug tracking
• Kanban boards
• wiki
• help desk
• project reporting
• data visualization

Pros:

• Detailed control of each task

Tasks are divided into categories, and each category has one or more work processes.

• Tasks can be exported in PDF

Each item has a PDF button, which allows you to export all information in PDF format.

• Allows you to view only actual tasks

You can choose which tabs to keep open and even how tasks are shown. This way you can see, for example, how much time is left before the sprint, or how much time is left for the team to finish the project.

Cons:

• It can go up pretty quickly

Pricing and Plans

• Free Trial
• Professional $9.60/user/month
• Premium $25.20/user/month
• Installed $250/user/year

Redmine is a free open source platform with a flexible project management system. It is designed for small and medium-sized companies.

Pros:

• Better user interface
• SCM integration
• Email integration
• If you wish, you can do budgeting and reporting on accounts.
• Possibility to plan resources (people) / scheduling

Cons:

• Building reports is limited to filtering options. Redmine focuses more on questions and projects than on employees and users. Managers find it difficult to get reports on user/employee workloads, work done, schedules and progress charts, and other types of reports
• No notification schemes exist. You can only notify about changes, without escalation
• Activity logs have no filters/recordings; you can’t see all activity on the current issue on one page

Pricing and Plans

Free

Targetprocess — Agile Project Management tool for medium and large companies, offering a holistic approach to project lifecycle management. The solution gives you the freedom to choose any Agile approach: Scrum, Kanban or individual.

Pros:

• Ability to create any type of technological process
• Non-standard Kanban metrics
• Visual maps and sorting options
• Ability to automate process steps with web hooks and metrics

Cons:

• You cannot set up the object view
• Access control options are limited
• Lack of resource management capabilities
• Lack of portfolio management (cost management, portfolio roadmaps, strategic dashboard, analysis)

Pricing and Plans

• Free trial version
• Team — free
• Company $20 per user per month

Fibery.io is a digitally configurable workspace designed to bring together teams and unify the sales, marketing, product and development workflow.

Pros:

• Connected work management processes (product management, software development, CRM, etc.)
• Teams of all sizes

Cons:

• For startup that doesn’t have heavy tools like JIRA, but manages everything in Google Docs, Trello and Slack.
• Company size: 2–100 people

Pricing and Plans

• Free. $0. Get started
• Team. $7. user/month billed annually
• Company. $17. user/month billed annually